STARGIRLS OFFICIAL STORE // POLICY
RETURNS +
REFUNDS
Last updated September 9, 2026.
We want you to receive exactly what you ordered. If your order arrives damaged, defective, or materially incorrect, tell us promptly and we’ll review it. Because STARGIRLS apparel is produced to order, we do not offer general returns or exchanges for change of mind, sizing choices, or buyer’s remorse.
Made-to-order apparel
Print-on-demand and made-to-order merchandise is final sale once production begins. Please check the product, color, size, quantity, shipping address, and other selections before completing checkout. Ordering the wrong size or color, changing your mind, or deciding you no longer want an item does not make the order eligible for a return, exchange, replacement, or refund.
Damaged, defective, or incorrect order?
Submit the issue through STARGIRLS Help + Support within 7 days after delivery. Keep the item and all packaging while the claim is reviewed. We may require your order number, photographs of the entire item, close-up photographs of the issue, the shipping label and packaging, and any other information reasonably needed to verify the claim. Do not return an item unless we authorize the return.
Claims are reviewed
Submitting a claim does not automatically guarantee a refund or replacement. We review the order record and the evidence provided. If a verified manufacturing defect, fulfillment error, or qualifying shipping damage occurred, we may provide an appropriate remedy such as a replacement or refund. We may decline claims that cannot reasonably be verified, are submitted outside the stated claim period, concern normal variation or wear, or show signs of misuse, alteration, washing, accidental damage, or damage occurring after delivery.
Fit, color, and appearance
Product images are intended to represent the merchandise as accurately as reasonably possible, but screens, lighting, garment batches, print placement, and manufacturing can create minor variations. Minor variations that do not make the item defective are not grounds for a refund. Customers are responsible for reviewing available sizing information before ordering.
Beauty, fragrance, final sale, and preorder items
Opened, used, unsealed, or sampled beauty and fragrance products are final sale for hygiene and safety reasons except where defective, incorrect, or otherwise required by law. Products marked FINAL SALE are final sale. Product-specific preorder terms disclosed before purchase also apply.
Unauthorized returns
Do not mail merchandise back without return authorization. Sending an item to us or to a fulfillment facility without authorization does not create a right to a refund, and we cannot guarantee that an unauthorized return can be located, accepted, or sent back to you.
Refunds
When a refund is approved, it is issued to the original payment method. Original shipping charges are not refundable unless the refund results from our error or applicable law requires otherwise. Financial institutions may require additional time to post an approved refund.
Fraud and abuse
We may refuse, limit, or investigate claims where we reasonably identify inconsistent information, duplicate refund requests, altered evidence, repeated abuse of the claims process, or other indicators of fraud. Nothing in this policy limits rights that cannot legally be waived under applicable consumer-protection law.